When you try to send an e-mail message, the e-mail message may move to your Outbox and not be sent. Why? How to solve this problem?
This behavior can be caused by any of the following conditions:
- You open the e-mail message in your Outbox before the e-mail message is sent.
- You work offline and have not made a remote connection.
- Your sending options are not set to send e-mail messages immediately by using the correct connection.
- Your mail folders or e-mail messages within the folders are damaged.
Solution 1 – Change Working Offline
Just to change the Work Offline command:
- On the File menu, click Work Offline. Besides, you also need to make sure your computer is connected to internet
- try to send your email
Solution 2 – Check your Send Options
- On the Tools menu, click Options.
- On the Send tab, click to select both the Send messages immediately and Save copy of sent messages in the ‘Sent Items’ folder check boxes.
- On the Connection tab, click Change under Internet Connection Settings, and then make sure that the correct dial-up or local area network (LAN) settings are in the list.
- Click OK, click OK, open the message in your Outbox, and then click Send.
Solution 3 – Create New Outbox
Your Outbox folders may be damaged. To solve this problem, you need to create a new Outbox folder.
Just use the following steps:
- Find the location of Outlook Express store folder (Tools-> Options -> Maintenance” tab > Click “Store Folder”) and copy the location
- Exit Outlook Express.
- Paste the Outlook Express folder location in the “Start” > “Run”
- Delete Outbox.dbx
- Restart Outlook Express. A new empty outbox folder is created automatically.