I got complaint from my user about their Thunderbird email client spell check function. According to them, the spell check function stop working. I tried to do misspelled two word in this email client to demonstrate the problem. I found that the email client fail to detect the wrong spelling.

To perform troubleshooting on this problem, i try to check on Thunderbird Options setting by using bellow steps .

From the pop-up dialogue shows an empty grey box for “Language” which means that Dictionaries & Language Packs installed on that computer. To solve the spell check issue, just need to manually install Dictionaries & Language Packs.

Below are the steps:-

• Click Add to Thunderbird.
• Wait for the download to finish; even if nothing seems to be happening, chances are a dialog will eventually appear.
• Click Install Now under Install add-ons only from authors whom you trust..
• Now click Restart Now.

Done!!

Today, i got a ticket from user about her computer always get the message, “To free up disk space outlook express can compact messages” when her computer start-up. According to her, she not even use Outlook Express.  She is Thunderbird user.

• then click the Modify button.

• Uncheck the checkbox before: Microsoft Outlook Express.

• Click OK, and then click Close to save the settings.

If this problem persists, you can try to reset the compact count to 0 inside the system registry. To do that,  just follow below steps:

• Start the registry editor by click Start -> Run and type regedit
• Open following registry key :-

HKEY_CURRENT_USER\Identities\{identity}\Software\Microsoft\Outlook Express\5.0

Note: identity is a string of letters, numbers, and dashes.

• Right click on compact Check count, and select Modify

• change value data to 0
• Click OK
• Close the registry editor and restart your machine.

If you have other solution to solve this problem, please do not hesitate to share with via leaving your comment here.

I going to share a simple tip of Microsoft Outlook called Delaying or Scheduling the sending / delivery of an Email in Microsoft Outlook. A lot of people like to draft their email but don;t want to deliver the email until a specific date and time. For example, announcement that need to send out to everyone at 8am of next business day.

Lets start with our tutorial now :-

1. Compose the email message.

2. In the message form, select the Options tab and in the More Options group, click Delay Delivery.

• The Delay Delivery Properties windows will be displayed. In the dialog box, in the Delivery options section, check the Do not deliver before check box, and then select the delivery date and time that you want and click Close when finished.
• Your mail will be delivered on the date and time which was entered at above steps

• Now, just write your email message and Click Send once your email is ready to send.
• The email message will be stored in the Outbox folder until the scheduled delivery time.

If you have any others tips to this tutorial then please do not hesitate to share it with me, just write it in the comments below. Have a great Day !

Auto reply/Vocation Message is a feature come with Zimbra. You can set an Auto-Reply that automatically replies to people who send you messages when you are out of the office for an extended period of time. The message is sent to each recipient only once, regardless of how many messages that person sends you during your designated away period.

It is very easy to setup Auto Reply message, just follow below step to learn how to create a vacation message in Zimbra.

• Login to your Zimbra Web Mail
• Go to the Preferences tab in Zimbra

• Select the Mail tab at the side bar

• Scroll down to Receiving Messages

• To turn on the vacation message reply, click the box labeled “Send auto-reply message:“
• In the Away message: box, type the vacation message you would like people
  to receive
• You can set a start and end dates so the message will activate and deactivate automatically. These is an optional setting.
• Click to save your setting.

Now, your vocation message already activated and this message will be sent to anyone whosends you an email message.

As a reminder, the vacation messages are sent only when the box to enable the away message is checked. If you return earlier than expected, you can log into Zimbra client and uncheck the box to disable automatic vacation reply.

When you try to send and receive e-mail on Microsoft Outlook, you may receive following error message:

These error messages may occur if Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:

1. Wrong configuration of email client
2. Your ISP blocks port 25
3. DNS problem at your ISP

When you facing above problem, you can try to check your email client setting or disable your firewall setting to solve this problem. In my case, I just allow POP3 with SSL and change the pop3 port no 25 to 995. After change, my Microsoft Outlook work fine.

If you facing the same problem and have others solution, please leave your comment and share with me.

Recently i always get a complain from my user regarding their email attachment problem. They received an email-message from customer with a file, named winmail.dat, as attachment. They fail to open that attachment file using Thunderbird mail client. But for those Microsoft Outlook user, they able to see and open the attachment file.

It is because Microsoft Outlook e-mail program sometimes sends e-mails in the Transport Neutral Encapsulation Format (TNEF). Most other e-mail programs, including Thunderbird, do not understand TNEF and will the e-mail attachment as “winmail.dat”

To Read, view, open winmail.dat email attachments, you have to convert it. There is a free application on Mac OS X platform called TNEF’s Enough that can open winmail.dat files and extract the attachment

Below are the link to download TNEF’s Enough

• If you use Mac OS X 10.5 and above, just click HERE to download

• If you use older Mac OS X version, click HERE to download

To extract winmail.dat, just follow below steps:-

• Save the attachment on your computer.
• Launch TNEF’s Enough application
  
• Click on the ‘File ->Open’ from the TNEF’s Enough Menu and select the winmail.dat
• After that, you will see the content of the .dat attachment

• Just click Save button to save the content of .dat attachment to the location that you prefer.

If you have another tips to solve this problem, please leave your comments here.

Last week, i got the complain from my user about her Apple Mail problem. According to her, she can receive new message from mail server but cannot send mail because the Send button on a new message is greyed out and does not respond.

So, i just help her to test her apple mail settings via Connection Doctor. The Connection Doctor can successfully log into the SMTP server.

I just proceed to check the settings of mail to make sure the settings for the mail server are correct. I Choose Preferences from the Mail menu and Click Accounts in the Preferences window. On the Account Preferences, i found that do not have a SMTP selected for that account.

To solve this problem, i just reselect the Outgoing Mail Server (SMTP) and tick the option Use only this server. After that, i create an email and click the Send Button to send out. It is working fine now.

Next time, if you facing the same problem again, please ensure that the “Outgoing Mail Server (SMTP)” pop-up menu is not set to “None”. If it is, select your server from the “Outgoing Mail Server (SMTP)” pop-up menu if it appears.

Recently i upgrade some of my company old laptop to new laptop. When doing the migration, i facing some problem in migrate my user email and email setting to the new computer. Here i going to show your how to migrate your mail box and email account setting to new installation computer

Question 1: Where are your e-mail messages saved? How to backup and restore it?

By default, all your Microsoft Outlook data file keep in :

C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook

You will see the Personal Folder file (.pst) in this location (C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder). This is the PST file that contains all of your current email, contacts, and calendar. Just copy the file and place it in exactly the same folder in the new machine. Then all your addresses and and emails should be in the correct place.

Note This location (C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder) is a hidden folder. To navigate to this folder, you must first turn on the display of hidden folders.

Question 2: How to migrate my Outlook Account setting to my new computer?

After you restore your email message, just start the Microsoft Outlook. When you first start Outlook, you are asked for your e-mail account information to create new data file known in Outlook as a Personal Folders file (.pst). Actually we can migrate the Microsoft Outlook setting from registry and import in to new computer.

Below are the few simple steps to show how to backup and restore Microsoft Outlook email setting :-

1. Start > Run > type ‘regedit’
2. Locate the following path in your ‘Registry Editor’
3. HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook
4. Right click on the key outlook
5. select option: Export and save .reg files to your desired location.

To restore your Microsoft Outlook email setting, just run the Registry file that your save on your new computer. Your old outlook profile with all your email accounts setting and rules will be restore on your new computer.

This morning, my customer called me regarding his laptop issue. He told me that his laptop hang and force to restart the laptop. After restarting and attempting to open Outlook he got the following error message:  ”Cannot start Microsoft Office outlook. Cannot open the outlook window”

I tried to google this problem, there are few solution from Microsoft’s site. But it didn’t work for me.

At the end, i found a simple solution to solve this problem. How to do that?

• Click on Start button ->run
• then type outlook.exe /resetnavpane

This solution should be able to solve your problem. If you have any other solution, please give me some comment

When you try to send an e-mail message, the e-mail message may move to your Outbox and not be sent.  Why? How to solve this problem?

This behavior can be caused by any of the following conditions:

• You open the e-mail message in your Outbox before the e-mail message is sent.
• You work offline and have not made a remote connection.
• Your sending options are not set to send e-mail messages immediately by using the correct connection.
• Your mail folders or e-mail messages within the folders are damaged.

Solution 1 – Change Working Offline

Just to change the Work Offline command:

• On the File menu, click Work Offline. Besides, you also need to make sure your computer is connected to internet
• try to send your email

Solution 2 – Check your Send Options

• On the Tools menu, click Options.
• On the Send tab, click to select both the Send messages immediately and Save copy of sent messages in the ‘Sent Items’ folder check boxes.
• On the Connection tab, click Change under Internet Connection Settings, and then make sure that the correct dial-up or local area network (LAN) settings are in the list.
• Click OK, click OK, open the message in your Outbox, and then click Send.

Solution 3 – Create New Outbox

Your Outbox folders may be damaged. To solve this problem, you need to create a new Outbox folder.

Just use the following steps:

• Find the location of Outlook Express store folder (Tools-> Options -> Maintenance” tab > Click “Store Folder”) and copy the location
• Exit Outlook Express.
• Paste the Outlook Express folder location in the “Start” > “Run”
• Delete Outbox.dbx
• Restart Outlook Express. A new empty outbox folder is created automatically.