This morning, my customer called me regarding his laptop issue. He told me that his laptop hang and force to restart the laptop. After restarting and attempting to open Outlook he got the following error message:  ”Cannot start Microsoft Office outlook. Cannot open the outlook window”

I tried to google this problem, there are few solution from Microsoft’s site. But it didn’t work for me.

At the end, i found a simple solution to solve this problem. How to do that?

• Click on Start button ->run
• then type outlook.exe /resetnavpane

This solution should be able to solve your problem. If you have any other solution, please give me some comment

One of my user ask me this question “Why is the font size small when clicking “reply” in outlook 2007”

When she click the reply button, the original message is about 10 times smaller than the original text.

This problem happen because of the user pressing the CTRL key and rolling the mouse wheel when she reply the email.

To make the font size back to normal view, there are 2 method to do it.

1st method: Holding the control key down and rolling the mouse button fixed it

2nd method: Change the Zoom size

• On your reply email screen, click on Format Text Tab

• Click on Zoom button
• You will realize that your zoom size has been change to smaller percentage

• Just change the zoom size to 100% and click OK
• Now you will realize that your reply message font size back to normal.