Starting from FortiOS 5.4 and above, HQIP (Hardware Quick Inspection Package) are built into FortiOS itself. You can use diag hardware test command to perform the hardware test to detect the hardware problem. This output of the hardware diagnostic return failed, you may send the hardware diagnostic report to fortigate support to claim the RMA.
Below are the few example of hardware diagnostic command
Use this command to display system status information including:
Firmware version, build number and date
License and registration status
WAF database version
IP Reputation database version
Log disk availability
Current HA mode
IGS-FW-FG100D # get system status Version: FortiGate-100D v6.0.0,build0076,180329 (GA) Virus-DB: 76.00258(2020-03-26 22:19) Extended DB: 76.00258(2020-03-26 22:19) IPS-DB: 15.00770(2020-02-04 02:44) IPS-ETDB: 15.00770(2020-02-04 02:44) APP-DB: 15.00770(2020-02-04 02:44) INDUSTRIAL-DB: 13.00407(2018-07-06 01:54) Serial-Number: FG100D3G14815591 IPS Malicious URL Database: 2.00594(2020-03-26 04:32) Botnet DB: 4.00628(2020-01-27 18:36) BIOS version: 05000004 System Part-Number: P11510-04 Log hard disk: Not available Hostname: IGS-FW-FG100D Operation Mode: NAT Current virtual domain: root Max number of virtual domains: 10 Virtual domains status: 1 in NAT mode, 0 in TP mode Virtual domain configuration: disable FIPS-CC mode: disable Current HA mode: standalone Branch point: 0076 Release Version Information: GA FortiOS x86-64: Yes System time: Wed May 13 14:22:59 2020
II. Display Fortigate Hardware info
get hardware status
Display forigate hardware info – FortiASIC version, CPU type, amount of memory, flash drive size, hard disk size (if present), USB flash size (if present), network card chipset, and WiFi chipset (FortiWifi models).
I believe everyone know that Fortigate Firewall can be reset to Factory Defaults by using Web GUI or CLI interface. In the event of you lost or you do not know the admin password for the fortigate unit, how to reset the Firewall unit? The only thing that you can do is to use maintainer account which have permission to do reset for super admin password or do firewall factory reset.
To do that, you will need:
physical access the box
Terminal software such as Putty.exe (Windows) or Terminal (MacOS)
Serial number of the FortiGate device
– Connect your laptop or computer to the Firewall via the Console port
– Launch your terminal software
– Reboot or Power Cycle the Firewall
– Wait for the Firewall name and login prompt to appear.
– Enter the Username as maintainer, password as bcpb with Firewall Serial no in UPPERCASE